This English text is a courtesy translation. The German cancellation and termination terms are authoritative.
1. No consumer withdrawal right
schlieber.net offers services exclusively to businesses within the meaning of section 1 of the Austrian Consumer Protection Act. The statutory 14-day consumer withdrawal right under the Austrian Distance and Off-Premises Contracts Act is therefore not offered. There is no consumer model withdrawal form.
If a natural person acts before starting their business and the transaction is consequently treated as a consumer transaction, the B2B order must not be completed. Please contact mail@schlieber.net before instructing work.
2. Individual offer takes precedence
The signed offer or engagement letter may set specific rules for project phases, reserved workshops, external costs, recurring services, or notice periods. Those rules take precedence.
Where there is no specific rule, the following framework applies. A cancellation or termination must be sent at least in text form to mail@schlieber.net and clearly identify the engagement.
3. Cancellation before work begins
The Client may cancel before the agreed start date. Only the following are payable:
- preparation expressly instructed and already performed;
- demonstrable third-party commitments that can no longer be cancelled; and
- any reservation or cancellation item expressly stated in the offer.
This general rule does not create a flat charge of 30 per cent of the outstanding engagement value.
4. Termination after work begins
For time-based services, the Client may instruct the Contractor to stop further work at any time. Work performed to the effective stop, unavoidable external costs, and an agreed orderly transition are charged.
For fixed-price or phase-based mandates, completed phases, the demonstrable progress of a started phase, unavoidable commitments, and an instructed transition are payable. Work that has neither begun nor been committed is not charged.
Prepayments are set off against these amounts. A remaining credit is generally returned through the original payment method once scope, rights, and handover have been settled.
5. Reserved dates and rescheduling
Cancellation periods for workshops, on-site appointments, or other exclusively reserved time apply only if expressly stated in the offer. Without such a term, both parties first seek a reasonable new date. Non-refundable travel or external costs remain payable where the Client initiates the change.
6. Recurring services
Recurring maintenance, support, or advisory services may be terminated on the notice stated in the individual contract. If it states no period, ordinary termination is possible at month-end on 30 days’ notice. Confirmed individual orders remain unaffected unless the parties agree otherwise.
7. Termination for material cause
Either party may terminate immediately for material cause, including where:
- a material contractual obligation remains unperformed after written notice and a reasonable cure period;
- continuing would be unlawful;
- a serious security risk cannot be remedied promptly;
- due invoices remain unpaid after reminder and a reasonable grace period;
- required cooperation is absent so long that the mandate can no longer sensibly continue; or
- insolvency proceedings are opened over a party’s assets or rejected for lack of assets, to the extent termination is legally permitted.
A curable breach normally requires an opportunity to cure before termination. The B2B terms additionally govern suspension, cooperation, and force majeure.
8. Contractor delay or non-performance
If the Contractor exceeds an expressly binding date solely for reasons within the Contractor’s responsibility and a material part remains unperformed after a reasonable written grace period, the Client may terminate the affected part. The Client pays only for usable work performed in accordance with contract; any remaining credit is refunded.
This does not apply to delay caused by missing cooperation, agreed changes, external-system dependencies, or force majeure.
9. Consequences and orderly transition
At contract end:
- the obligation to perform further work ends unless transition is agreed;
- accrued services and costs are finally invoiced;
- returnable material, Client-owned access means, and agreed work products are transferred under the agreed process;
- confidentiality, data protection, usage rights, payment, and liability provisions continue according to their purpose; and
- required data return or deletion occurs under the data-processing agreement.
Transition, final documentation, or support for a successor is owed and charged only to the expressly agreed extent. During a security incident, the parties agree reasonable minimum measures to mitigate loss.
10. Contact
Send cancellations, termination notices, and rescheduling questions to:
Email: mail@schlieber.net
Phone: +43 (0) 720 347 381